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Technical Support (NQF Level 4)

The FETC: Technical Support (NQF Level 4) qualification is designed for individuals seeking to develop foundational technical skills in IT support and troubleshooting. It focuses on the competencies needed to support IT infrastructure, resolve technical issues, and ensure the smooth operation of computer systems, networks, and software applications in a variety of environments.

This qualification is ideal for those interested in pursuing careers in IT support,

helpdesk services, and network administration.

Price

R0

Duration

6 Months

Programme Overview Duration

  1. Duration: Typically completed over 6 months
  2. Delivery: Available through online or blended learning formats
  3. Assessment: Includes practical assignments, knowledge tests, and the creation of a Portfolio of Evidence (PoE)

Entry Requirements

  1. Grade 11 or equivalent
  2. Basic understanding of computer systems is recommended, but no prior technical support experience is required

Career Opportunities

  1. Technical Support Specialist
  2. IT Helpdesk Technician
  3. Network Support Technician
  4. Hardware Support Technician
  5. Mobile Device Support Technician

Course Structure and Modules

The qualification covers key technical areas, including:

  1. Basic Hardware Support & Maintenance – Understanding computer hardware, assembling and troubleshooting components, and preventive maintenance.
  2. Operating Systems & Software Installation – Installation, configuration, and maintenance of operating systems such as Windows and Linux.
  3. Networking Fundamentals – Networking principles, LAN setup, troubleshooting network issues, and understanding IP addresses.
  4. System Security & Backup Solutions – Protecting systems from security threats, setting up firewalls, and ensuring regular backups.
  5. Helpdesk & IT Support Services – Providing technical support, resolving customer issues, and using ticketing systems to manage queries.
  6. Mobile & Cloud Computing Support – Managing and troubleshooting mobile devices and cloud-based solutions

Target Audience

  1. Individuals looking to start a career in IT technical support
  2. Learners wanting to enhance their skills in hardware maintenance, network troubleshooting, and software configuration
  3. Employees in IT departments aiming to formalize and improve their technical skills
  4. Small business owners or entrepreneurs who require basic IT maintenance knowledge

Accreditation

  1. Upon successful completion, learners will receive a Further Education and Training Certificate: Technical Support (NQF Level 4)
  2. Accredited by MICT SETA (SAQA ID: 78964, 121 Credits)

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